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Air Travel Complaints
Company Name : Brigit
Posted : 27 Jan ,2013 by Deon08
We travelled with SA Airlink. First of all they did not allowed all the luggage on the plane. We specially made an effort to drop the goods at Cargo and they were aware of it. All the other luggage was already booked on the plane. After we got back from cargo Airlink refused to let us on the plane. They said we were 2 minutes late. Now we have to buy another ticket. The took of all our luggage from the plane and this was a bigger hassle than to give us permission to board. They knew that we...
Company Name : SAA
Posted : 25 Jan ,2013 by YvonneO
Good day On 26 December 2012 I flew via JHB (SA236) from CPT (SA354) to London Heathrow for my 3 week holiday with SAA for the first time internationally. The long flight there (SA236) was not too unpleasant, the staff were friendly, only thing was the facility door in Economy was broken and the bathrooms were so dirty I didn’t even want to use it. Secondly, on my way back, departing 13 January 2013 on flight SA235 to JHB, the flight once again was not too bad, except for the flight...
Company Name : SAA Voyager
Posted : 14 Nov ,2012 by ken.harley@gmail.com
I made an online booking on 8 November using some of my Voyager miles and credit card to pay the airport tax. The next day I received a call saying that the booking had not been confirmed because the Voyager 'system' was down. Since then I've had lengthy phone calls to Voyager to explain the problem. At first it appeared that the problem was credit card payment that had not been processed. Now, 6 days and many phone calls later, I'm told that the problem is not the credit card - it's that the...
Company Name : SAA
Posted : 23 Jul ,2012 by T. Spencer
SAA Voyager loyalty programme is a Kafkaesque production designed to alienate customers. For five years I have not been issued with membership cards for myself or my family members, despite frequent flying. For five years, I've been unable to access our profiles on the Voyager website to change something as simple as a home address. And when I've sent Voyager our boarding passes by registered mail, for flights we've taken, apparently they've been lost. So sad. I've also sent...
Company Name : Etihad Airline
Posted : 20 Dec ,2011 by PeetViljoen
Market themselves as a five star airline but changed my ticket from Abu Dhabi to Cape Town from the 25.01.2012 - 26.01.2011 without notifying me and left me without accomodation for one night. When i asked about accomodation they undertook to come back to me.After 9 calls to their customer service department in JHB i still have no reply. Will never use them again
Company Name : Kulula.com
Posted : 7 Dec ,2011 by Crag Mackenzie
How does Kulula expect expect anyone near 6 foot to fit in the seats. If you are not lucky enough to get an emergency excit seat, you have to endure a flight of hell.
Company Name : SA AIRWAYS VOYAGER
Posted : 3 Dec ,2011 by martino tours
SAA Voyager. I Subscribe as a SAA Voyager member and I applied for a Nedbank Voyager credit card. Especially with their specific marketing of the companion ticket option. Complimentary SAA Companion Ticket On achieving the annual eligible* spend thresholds, SAA Premium and Gold Credit Card Accountholders qualify for one complimentary domestic or international Companion Ticket per calendar year (1 January to 31 December) You qualify for a companion ticket( buy one and get one free)...
Company Name : SAA AIRLINK
Posted : 16 Nov ,2011 by rusty@catervent.co.za
My letter to them: Today I had to cancel a ticket to Nelspruit, due to the client cancelling our meeting. I asked if they would kindly keep the ticket for another route, as this is not a route we will fly, it was a once off, but do fly too many others. I was told this cannot be done. Then I said well then it must kindly be refunded, I was then told that they will take 50% of the ticket for cancelation, my argument is due to the fact that this route is mostly fully booked, but for...