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Hospitality Complaints
Company Name : Flexiclub
Posted : 2 Apr ,2013 by Peterk
be careful of these crooks,dnt honour their invitation as they will steel ur money. They promise holidays to people and never deliver,they will debit ur money for lifetime and even blacklist you. this company robs people especially black people,not forgetting black employees even. flexi club hires unproffessional idiots and put them in posts that they dnt even deserve. Fellow southafricans be carefull of this scam,i know them very well and their bullshit angles. Please tell as many...
Company Name : Riverside Hotel and Spa
Posted : 27 Mar ,2013 by perur
Yesterday I experienced some of the rudest, untrained, unproffessional staff while at the Riverside Spa. I was actually at the Salon and witnessed 2 incidents of rudeness to salon staff before I was directly impacted. first the bad mannered receptionist compalined in front of a client abt him him being on the phone. Then she complained abt him sitting in "her' waiting area. She then compalined abt my 8 year old son being escorted by salon staff for a glass of water while he waited for his...
Company Name : Renaissance Spa - Michelangelo Towers
Posted : 23 Mar ,2013 by PearlM
Of all the Spas in the world I have never seen nor heard a more unpolished, rude, unprofessional & prejudist receptionist, JACKY at Renaissance Spa was so disgustingly rude to us over the phone. She sounded so annoyed at our questions about their treatments & facilities. The day we were at the Spa for our treatments she was busy talking down at the other staff members, she did not even care that we were present. How unprofessional & so degrading for the Spa's reputation, she even mumbled...
Company Name : Emperors Palace
Posted : 18 Mar ,2013 by danielRibeiro
Terrible Service from Emperors Palace on the 09th March 2013 - our Wedding day, some of my key highlights include; • The air cons did not work for the entire evening, myself, numerous guests kept asking the waiters to make it cooler as at some stages the temp in the room was well over 30 degrees. For some reason, these never came on, room got hotter and hotter and made it very uncomfortable for everyone. It was only the NCC room though as when my bride and I went into another room to...
Company Name : Heaven on Vaal
Posted : 28 Jan ,2013 by Natalie Mulvaney
From Heaven on Vaal to Hell on the Vaal. Taking my parents for a surprise weekend getaway to the quiet and peaceful Vaal River was something I was very excited about and planned for a whole week. I found accommodation at a place called Heaven on Vaal, which promised peace and tranquillity, the photos were magnificent and other guest reviews seemed to be happy with the beautiful view. We booked and received confirmation for the weekend and we had to book in on Friday between 14h00 – 18h00....
Company Name : Oceans hotel and campus mosselbay
Posted : 29 Dec ,2012 by rob78
my fiancé and I arrived at Ocean's view hotel on the 26 December 2012 we were booked for 4 nights stay, we paid for a self catering unit but our fridge was not working, shower doors were broken, we paid for a room with mnet but there was none. this is totally unacceptable we paid R700 a night for the most pathetic service I have ever encountered. We reported to several staff what all these problems were, but everybody was just passing on the responsibility I dont mind pay money for...
Company Name : Pumlani Lodge Pretoria
Posted : 6 Nov ,2012 by Karenhalliday
I would like to lodge a complain against Pumlani lodge on Moloto road Pretoria My daugther Starling Halliday was suppose to get married at the lodge on the 20th of October 2012 We have booked the main venue more than a year ago and paid deposit for the main venue, I went with my daughter 3 times to meet the people at Pumlani lodge to plan her special day ( all monies due were paid long before the wedding date) We had the deco raters in for a test a few weeks before the wedding to...
Company Name : Lizzard Guest House Vanderbijlpark
Posted : 15 Aug ,2012 by Nana
In early July my family made a booking at Lizzard Guest House in Vanderbitjlpark of which a 50% payment of R2800 was paid to the owner Mr Sam Monareng. A week from then I visited the place since some of the family were wondering if it would accommodate the number of couples together with the kids and wanted to know about the surroundings. The owner was unfortunately not present but his daughter took us around the places we booked which were the two cabins he has there. Two and half weeks...
Company Name : ISS Catering Services
Posted : 20 Feb ,2012 by Gatvol
The quality of the food is pathetic. The food is very oily and unhealthy. This has resulted in me having a runny stomach after meals which happen quite frequently. Food hygiene is not up to standard and there are no fans in the dining room to cool the room when the outside temperature is in the high 40 deg. You have to fight the flies to get some food in your mouth. The dining room staff do not listen to you when you speak to them. They also know how to dish up for their friends but when it...
Company Name : Spar Silverton
Posted : 14 Nov ,2011 by Tia janse van Rensburg
on het al die afgelope tyd ongelooflike swak diens ontvang by die spar.. kry gereeld gemifde kosse op die rakke en ook goed wat verval het. Op die 13de November was dit die laaste, ons het gemifde brood gevat en toe ons by die til kom het ons dit gesien, die manager het eers sy gesig vir ons getrek en toe die brood terug geneem, na so 10 min se wag met die hope dat hy vir ons ander brood bring sien ek hom by die deur staan, hy het niks omtrent die saak gedoen nie. l die kere wat ons die goed...