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Security Complaints
Company Name : futura footwear
Posted : 8 May ,2013 by geno
on 08/05/2013 called techinical dept for the alarm not being activated when locking up premises spoke to Nicole ,she asked me to lock up at lunch time and let all my staff out and activate alarm and call her back . I did as she asked AND WAITED FOR 15 MINUTES ,there was no reply . I press the panic button and there was response from a male who told me that he will put me to techinical dept ,still no one answered the call in the techinical dept . I dailed again and went to the control dept...
Company Name : ADT
Posted : 8 May ,2013 by mgt
I phoned the dealership whom are conctracted under ADT as i still have my guarantee with them to come fix my alarm system on the 30th April i spoke to Lynette who promised to ask the technician to phone me which wasnt done. I then made a follow up with Lynette on friday 3 May were she promised to make sure that the technician phones me today which never happened. I then phoned the ADT Head Office were i was told im still under warranty with the dealership so they cannot help me i indicated...
Company Name : Adt Security
Posted : 29 Apr ,2013 by ToniaJacobs
I sent an email to [Email Removed] on the 17/04/2013 instructing to cancel my contract with ADT, giving one month's notice. My 3-year contract expires on the 18/05/2013. I advised that without breaking contract - cancellation must be effective from end of May 2013. I also supplied my reason for cancelling (have become too expensive). I received an email back with a ticket no. I've even spoken to Vusi Mabote in call center to follow up, he advised that no cancellation was received & asked that...
Company Name : CS Security Solutions
Posted : 3 Apr ,2013 by Nigel888
Company was to fix: 1) 2 outdoor PIR sensors activating for know reason. 2) Siren not working After paying R790 there was no improvement, none of the above was repaired and in fact I now have a 'dead' sensor in the garage and the panic is activating for no reason. So actually the system is in worse condition than it was and it cost me R790.
Company Name : ADT
Posted : 18 Mar ,2013 by crousy83
we have logged a service call with adt to fix our alarm, the keep changing the appointment to suit them, and not to suite us as their customer, i have asked twice to speak to a technical manager, they are always in a meeting and dont even come back to you, the service from ADT technical serives is pathetic.
Company Name : ADT
Posted : 5 Mar ,2013 by laci
I have been with ADT for some years now and never had problems,but since I've relocated in Nov 2011 my problems started. If one does not pay, it's easy to be blacklisted and that's why I am keeping on paying, but service from ADT is definately not up to standard. For the past 16 months I did not have any armed responce from ADT, meaning that my alarm is not connected to their controll room at all. Numerous calls and complaints and letters to them with no responce back. I'm feeling lost!!! In...
Company Name : ADT Security
Posted : 31 Jan ,2013 by peisoseele
Sometime last week we reported a faulty alarm system to ADT Security. On 30 January 2013 an technician was sent to fix the problem. He replaced a set of three door contacts. We duly paid the required fee. The problem that was reported and allegedly fixed persists. On reporting the matter, I was told that we have to again wait in a queue, as if we were reporting the matter for the first time. I think this is grossly unfair as we have already paid for virtually nothing. I think that such...
Company Name : ADT
Posted : 14 Jan ,2013 by MJL
Monday 14 Jan 2012, our home was burgled for the second time. At 07h30, my mother received a call on her mobile from ADT saying that our alarm had gone off, and they asked if everything was okay and if they should dispatch a vehicle. Mom instructed them to send a vehicle immediately as she was stuck in traffic. She in the meanwhile notified me and I tried to contact Dad at work to see if he could check the house. Mom reached home at about 07h50/08h00. She arrived before ADT did. We later...
Company Name : ADT SECURITY
Posted : 21 Dec ,2012 by info@csuns.co.za
Dear sir/madam The above matter refers. On the evening of 16 December 2012 at approximately 23:20 my wife, received an emergency call from your Cape Town office inquiring whether or not we were home as the alarm had gone off. She informed them that we were out of town and urged them to rush to the house. A few minutes later she received feedback from the office after they had spoken to the officer that was dispatched to the house and was told there was not problem but they needed...
Company Name : Tracker
Posted : 29 Oct ,2012 by waynevantonder
We returned home on Thursday 4th of October 2012 after a peaceful meal at our favourite restaurant only to be confronted by armed gunmen after we pulled into our driveway, not to bore you with the details be got hijacked and held at gunpoint while the men ransacked the house, luckily they got disturbed by the SAPS and we had the wild west outside our house. After they fled with our vehicle we contacted Tracker to inform the vehicle had been hijacked. After about an hour I was asked by the...