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Travel & Tourism Complaints
Company Name : Hotel Express
Posted : 20 Mar ,2013 by Desdede
I joined Hotel Express in 2012 and in January 2013 I called trying to secure a booking. I was assisted by Ms. Lucinda Swarts. Firstly she got the dates wrong & booked me for January instead of March. She then called to tell me the lodge that I want is fully booked. I called the lodge myself and was offered 2 rooms because we were 2 couples and I also mentioned that to Lucinda. I called her back and gave her the lady’s name at the lodge and asked her to call. It was only then that I got the...
Company Name : wozani car rental
Posted : 13 Mar ,2013 by bhamuza1
never hire a car from Wozani car rentals in Kempton park-I hired a car on the 22nd and returned it on the 25th -I paid an additional refundable R2000 since i did not have a credit card -today its the 13 of March 2013-the manager Peter whom i have been calling since the day i returned the car -is stalling and avoiding my calls-sometimes they say he is inmeetings -when you callhis cell number 083 721 8822he claims to be in cape town -his reception will tell you he is around but ,she must always...
Company Name : South African Tourism
Posted : 19 Feb ,2013 by AreYouKiddingMe
I just saw an ad on tv in Holland from the South African Tourism Board. It portrays Johannesburg as one of the safest city's in the world. Are they reffering to the same Johannesburg I know? The city with the worlds highest crime statistics. ARE YOU KIDDING ME?!? Is it supposed to show that South Africans have a sense of humour? Please don't tell me they are serious. How can they do that? Do they even know what safe means? What if people believe these blatant lies and decide to visit...
Company Name : The Royal Hotel Durban
Posted : 18 Feb ,2013 by Let down
If you're ever in Durban DO NOT stay at the Royal Hotel in Anton Lembede Street. The only thing more rotten than the food they serve is the attitude of the frontline staff! Unless you don't mind sleeping on a tiny single bed in a room with a broken TV that makes a horrible noise! There must be better hotels even in Hillbrow!
Company Name : Leaves Lodge Nelspruit
Posted : 8 Feb ,2013 by megfourie
I spent a night at Leaves Lodge in Nelspruit. I had previously provided an authorisation to deduct the deposit from my credit card account. When I left, I was presented with an invoice which I settled in full. I was surprised to find that an additional R165 was deducted from my credit card account without my authorisation. I later found out that this was supposed to be for a meal. I did have the meal. so that's ok, but I never received an invoice and did not authorise the deduction....
Company Name : private
Posted : 18 Jan ,2013 by lawl
I would like to be contacted with regards to the following complaint for reimbursements. The reference number is KEQ430. My son was to catch the city2city bus from Belfast Mpumalanga to Pretoria on the 7th of December 2012. The scheduled time for the bus to arrive was 12h30 in Belfast and my son arrived at 12h00. At 12h40 a second city2city bus arrived travelling in the opposit direction and my son proceeded to enquire of the driver where the bus to Pretoria was. He was told that the bus was...
Company Name : Stone Crescent Hotel Grahamstown
Posted : 28 Dec ,2012 by david8402
The most disgusting hotel I have ever stayed in. The room was dirty and stank. The bed was dirty and stank - there was a slug in the bed. The floor was filthy, the shower was broken. The toilet was broken, the shower was broken and the bath had brown stains on it. The booking agent (safarinow.com) advertised mnet in the room. There was no mnet and on consulting the rude receptionst he confirmed no mnet and told me the manager wasnt available to help. I would not recommend anyone to stay in...
Company Name : Eagle Liner
Posted : 7 Dec ,2012 by Skhosana
Firstly I waited for the bus for hours, was there at 6:30 for the 7:00pm but but the bus arrived at around 8pm to 9pm. Then I got to the table and they stamped and signed on my return ticket instead of the one I was supposed to use to go to Harare. Then the guy named Jim, who made the mistake said I should go back to the office and ask them to print a new one. I had to run there, got ther and got the ticket, when I returned the bus was pulling off. One of the guys that was packing laggage...
Company Name : CITY TO CITY
Posted : 11 Oct ,2012 by b.ratanjee@yahoo.com
I was suppose to go down to Pietermaritzburg on the 28/09/2012. The bus was 1 hour late, plus when my bus arrived, the bus driver did not wait for me. I'm trying to contact someone from Client service and Thandiwe told me that she will get back to me. Its been a week and i'm still waiting. The people are rude and are pathetic.
Company Name : city to city
Posted : 8 Aug ,2012 by Dennisras
A Late bus is acceptable, but allowing your "valued" customers to wait in cold weather without the decency to inform them that the bus will be late?! That is just pathetic communication. One Text message or a call to the bus stop would have made a big difference! I could not keep from laughing when I told the agent (Cust care[less]) she worked for a pathetic company and she acknowledged it whole heartedly. IF YOU WANT TO SEE HOW THINGS ARE DONE: CONTACT INTERCAPE BUS SERVICE. THOSE...