Wetherlys Complaints - Disgusting Service and Lack of Interest.
Company Name : Wetherlys - View All Wetherlys Complaints
I purchased curtains which were sourced for me from Dominique at the Tokai branch and they were sent to Willowbridge for collection. Here comes the sequence of events:
FRIDAY 25th NOVEMBER
Curtains were collected and paid for at Wetherlys Willowbridge – CASH.
At the time of collection, I noticed one packet was not the same as the other 6 packets where the curtains were packaged. I questioned this to deaf ears, no one bothered to answer me and because I was in a hurry, paid and left.
Arrived home and Wambow Blinds – Werdonize – was here to hang the curtains for me, in the interim, whilst my rods, WHICH HAVE BEEN SPECIFICALLY MADE to match the curtain at a cost of R6400.00 to myself.
When Werdonize was taking the curtains out to hang up, she called me and informed me to inspect the curtains as there were clear flaws and marks all over them, each and every single one. In fact, the one that was in the different packet, had actually already been pulled, by this I mean the tape at the top, as if the curtain had been hanging. – I will get to the point in this matter further in the email.
I immediately phoned Dominique and advised him of the situation, he also personally spoke to Werdonize. He then drove to CT and informed me that the 4 curtains in CT were also flawed and marked and that he would handle the situation on the Monday with the supplier.
I went through the curtains on Saturday morning again, extremely upset with the situation and came across that the one in the packet which was the ODD MAN packet, CLEARLY WAS A SHOP DEMO CURTAIN, as the price was on and I know Wetherly’s stores very well. The curtains that hang in the stores all have the prices on.
I contacted Dominique to assess the situation and what the plan was going forward. He advised me I was rude to CT staff, whom I never phoned and he had such an attitude with me when I questioned how he could sell me a demo curtain when everyone has handled it, albeit just one, he said it was not and we eventually got into and argument and I was very abusive to him, but taking cognicance of the circumstances, you can surely understand my frustration. He eventually called me back and advised that he had spoken to Willie his Regional Manager and he had informed Dominique to inform me to bring the curtains back and get a refund. This after my rods are specifically made for the curtains…………………
I then contacted Lara at Head Office and she assisted me, then I received a phone call from Willie whom I explained the situation to, after Dominique claimed I should return them, I found it rather odd that I was now getting a call from Willie himself, be that as it may, he advised he would handle the situation and get the matter sorted out.
I then received a phone call from CLINTON, who informed me he was going to source another 7 curtains for me, which was done and were going to be couried to Willowbridge the very next day. I asked him to expressly ask the other branch to check the curtains, as I got the distinct impression that he was under the impression they were dirty marks, which is not the case and that should the curtains also be flawed, we would again sit with the same situation.
It is now FRIDAY and the curtains are still on their way……………..this is really not acceptable. I have had to continually phone and ascertain the status of the curtains, where they are, whats happening and up until yesterday afternoon, only after my conversation with Clinton again, did he leave a message to say he was waiting for a reply from the courier company and would call me again before close of business yesterday.
TODAY IS FRIDAY, I have just called the Willowbridge branch and CLINTON is off……………..No phone call, no further communication, NOTHING.
And then Wetherly’s wish to offer me a R500 voucher for all the stress, inconvenience, shocking service……………………
Who is going to pay Werdonize to rehang the curtains…………Who is going to cover the cost of sourcing new curtains, should these ones arriving also be flawed.
I look forward to your WRITTEN RESPONSE to this matter.
STILL NO RESPONSE..........NEW EMAIL THIS MORNING, WITH ADDITIONAL INFORMATION
The courtesy of a response would be highly appreciated.
Further to my email which is not receiving a response, I wish to bring the following to your attention:
SATURDAY 3 DECEMBER 2011
I received a call from Clinton advising me that the new set of 7 curtains had arrived and they too were flawed and he would now have to take it up with the SUPPLIER.
Initially on Monday 28th NOVEMBER – I advised Clinton to ensure that the curtains were checked on the other side where they were coming from and that the supplier should be contacted immediately, I also offered for Clinton to call at my home on two occasions, yet he claimed his car was in and he had no transport to do so, he also CONFIRMED that the curtains were actually checked and there were no flaws, so he was having them sent down and that each and every one was checked in Pietermaritzburg.
Please explain to me how if the curtains were checked, why the flaws were not picked up and why a WEEK has been wasted in this regard, when he had the opportunity to sort this out. In fact, Dominique from Tokai also advised that the FOUR CURTAINS in town that he inspected on Friday 25t November were also flawed.
MY QUESTION IS, WHY HAS THE SUPPLIER NOT BEEN CALLED IN A WEEK AGO ALREADY, Its not another week later and still NO POSITIVE FEEDBACK and response from yourselves. DO YOU THINK I AM JUST GOING TO DISSAPPEAR…………
STILL NO PHONE CALL, NO RESPONSE BY EMAIL, NOTHING FROM WETHERLYS HEAD OFFICE.