Telecommunications Complaints

In a month of April if I am not mistaken my debit order that runs on the 1st each and every month did not go off as it supposed too and I had to make an eft payment. Little did I know that I was calling for trouble. I called in numerously with no positive outcome as it was during lockdown and consultant were working from home and there was a long wait in order to get assistant. Next bill came and I saw that Telkom has charged me R 202.41 for debit order returned which it was not my fault as I...

Category : Telecommunications

(0) Replies

Country : South Africa

During May 2020 I've cancelled my one contract as it expired end June, Cancellation Nr 1/3497875. This is the 3rd month now and they want to suspend my phone for the 3x R200 pm after 30 years I am dealing with them. I have spoken to MIKAALEN at Vodacom accounts but he said that he can'T do anything about it. Then I spoke to ONDEZIWE at cancellations, when I asked her for her surname she just cut me off. I am desperate. It is four months now that I am trying to sort this out, how can...

Category : Telecommunications

(0) Replies

Country : South Africa

I paid up the gym membership and Norman Bissett callsme for collections and say I still owe money .I have emailed Zone Fitness and Norman Bissett proof but still today they still call me for this .

Category : Telecommunications

(7) Replies

Country : South Africa

I have contract agreement with Vodacom of R173 premium monthly debit from my bank account.As from February to May 2020 they deducted R500 as I notice that they are continuing doing this I called customer care line on the 28May 2020.He said he clear everything that raised the premium of which the amounts of those things were far lesser than the amount I paid.In June 2020 they debited R723 and I do call the consultant said he doesn't see what causes the premiums to be up,I don't even get...

Category : Telecommunications

(0) Replies

Country : South Africa

Daisy "no solutions" sold me on an internet connection to my three sites, via liquid, it has now been two years of utter frustration as we have not had a week of uninterrupted service at the remote sites, the excuses from daisy staff just gets better and better, and when I requested a cancellation they full of penalty statements BUT no service, how can these company's directors sleep?

Category : Telecommunications

(0) Replies

Country : South Africa

MTN Cell. Was phone by whom I believed was an MTN employee. After all they had all my details ….It transpired it was Summer Mobile (Does this not contravene the CPA) This I found out Much Later in my desperate attempt to contact someone from MTN. I found out from the Couriers !!! They sent me the wrong phone and all I wanted was a new phone - The one I requested After many attempts to get any help from Canal Walk Branch was FRUITLESS Can someone from MTN please assist …..

Category : Telecommunications

(0) Replies

Country : South Africa

I've paid my bill every single month. I get up to 4 tel calls and around 6 messages p/day threatening me. I am also nor allow to cancel a contract nor to upgrade cause my bill is "overdue". I've sent proof of payment more that times. times, calls more than 9 times. They give wrong e mails to sent POP that come back undelivered. The EFT payment was confirmed by my bank. All my payments was received but for the one on 14th April during lockdown. How is it possible. They do not want me to...

Category : Telecommunications

(0) Replies

Country : South Africa

I sent my phone in for screen to be repaired on 30/12/2019 went on 21/01/2020 and my phone stil not back from repairs.Went back 23/01/2020 to Cell C Alberton City stil nothing spoke to the Manager Mr Kurtley Gordon very rude he sad he cant help me.Debit order went of today but I never had my phone for a month Cell C sucks not the first time this happened

Category : Telecommunications

(0) Replies

Country : South Africa

TELKOM approached us to switch over to their new system. They are moving away from land lines due to the copper theft in our country. I have two lines i.e. one private (012 542 2965) and a business line 012 542 2998. They promised that the service will be cheaper and more enhanced and that free minutes will still apply. On the 012 542 2965 line I had an ADSL service as well as a telephone line. The promise was that it will still be the case. Complaints There is no telephone line on...

Category : Telecommunications

(0) Replies

Country : South Africa

I've changed my sell phone from a business contract to my name. Vodacom keeps on deducting money from our account. The consultant that assist us from telectro has also given up with Vodacom. Vodacom send us a mail on the 11th of Nov. stating that they will pay R3507.86 within 7-10 working days. Its been a month and still no money. You can't even go on a website to complain. According to Vodacom, complaint numbers has been closed A2-FPNH-7D91QB and A1-FQWP-A1RZ3, but this is still...

Category : Telecommunications

(0) Replies

Country : South Africa

I applied for an upgrade for a new handset.I never received it been trying to get the matter resolved for the last 3 months they keep giving me the run around .they open inquiries and then close them without resolving the issue.I am billed for a handset I don't have and cell c customer service is failing to assist me .its one lie after another

Category : Telecommunications

(0) Replies

Country : South Africa

MY Name is Olona Basi.on the 14th of October I took a cell phone contract with Telkom and they debited an amount of R749 from my bank account on 16 October 2019 and promised to deliver the cellphone within 4 working days I waited for the delivery and the cellphone was delivered on 24 October 2019 but the courier could not give me the cellphone because on the parcel they wrote incorrect address to rica the simcard insead of 437 they wrote 427 so the address on the package must be exactly the...

Category : Telecommunications

(0) Replies

Country : South Africa

I had a Cell Phone contract with MTN which expired 2019/10/30. I submitted my cancellation after three years have expired a month before the contract expiry date which was 2019/10/30. On 2019/11/01 I was invoiced R 10 990.00 by MTN for an early cancellation WHICH WAS NOT THE CASE. I PHONED MTN AND AFTER BEEN SHOVED FROM PILAR TO POST, and several ref numbers ....I was told that they made and error and it would be set right. On 2019/12/01 IT WAS NOT SET RIGHT AND I WAS INVOICED R 11...

Category : Telecommunications

(0) Replies

Country : South Africa

Hi, my name is Sandile Ndlangamandla, I've got a problem with Vodacom, earlier in July, I have applied for the new phone through Business deal and I never got feedback up to date, Contact person,[email protected]> and ref: 1RAI-2HBAJO Please contact me for further information at [email protected], 073 3812932 and need answers before end of the day tomorrow, 18/11/2019 as my number was already ported from MTN to Vodacom

Category : Telecommunications

(0) Replies

Country : South Africa

Bought a device at Vodacom 2 months ago, I was asked by the consultant if I would like insurance my reply was yes. Consultant allow me sign up without out explaining the policies of the insurance. On Saturday 09.11.2019 I when to put in a claim due to the device got stolen. I was then told about excesses fee of 15% which I was not aware of and I feel that bad communication regarding the fee. Today 11.11.2019 I went and the device was approved at the claims department still having a dispute of...

Category : Telecommunications

(0) Replies

Country : South Africa

I would like to log a complaint about the service I've been receiving from Telkom Mobile. Every single moth I have to fight with them regarding my account payment which I do via EFT. I don't have a debit order as I pay via EFT. Last month the listed me with the Credit Bureau as according to them my account was not paid. I went to my bank got back dated bank statement up till November 2018 and mailed them my payment history, yet low and behold I get a SMS this month that I have to pay penalty...

Category : Telecommunications

(0) Replies

Country : South Africa

I flished my phone by mistake and some apps were refusing to open as they were greyed out. I went to iStore Mall of Africa as I live nearby. as I walked in a Sales Assistance helped me and I explained I need to see someone to help me with my phone, she said said in future I wouldn't need to come to the store as I can just restart my phone I explained to her that I had tried that but said I need to press both the lower and upper volume buttons on the side and a restart button. my phone...

Category : Telecommunications

(0) Replies

Country : South Africa

Hello Peter, I usually don't complain but I think this time I needed to as something didn't make sense. I did a sim swap at MTN key west shopping Centre and was told the sim will be active within 12 hour. I actually waited over a day to try and see if the sim was active, only to realize that the sim was not active. I Then phoned the customer care line to find out what might be the problem. I Spoke to the service consultant by the name Sizwe and explained the problem I am having. He...

Category : Telecommunications

(0) Replies

Country : South Africa

I upgraded my contract which I was paying R589.12 to data of R199.00 and R125 airtime for my other line and was excepted to pay Vodacom R1339.79 I have been trying to resolve this since last month and it has not been resolved I feel this is daylight robbery.

Category : Telecommunications

(0) Replies

Country : South Africa

Hi my dad had a contract with Vodacom for the past 45 years he sadley past away on the 23rd of August this year 1st I had to pay R1260 on my dads account to cancel it n have the phones converted to prepaid. Further more only to be told I had to pay a extra R280 which I did called and emailed their legal department and up till now no response from them. they eventually opened the phone lines and I thought ok now account is paid up I don't have to worry only today to have my phone suspended yet...

Category : Telecommunications

(1) Replies

Country : South Africa

I have been contacted by Moby telkom for a cellphone deal for the amount of R179 per phone per month so the total was R358pm. Now Telkom have sent me a bill for R716.00 for proratat billing and i do not know what else. But i went back to Telkom and Mondo Telkom and noby can confirm or give me paperwork for where and when I have agreed to for R716.00 per month. I do not have that type of money to be deducted and i did not give anyone permission for more than R358.00 per month. Their sales...

Category : Telecommunications

(1) Replies

Country : South Africa

We have just upgraded all our contracts, effective 1 September 2019. Contract #1 Smart top up M+ this is 1GB + 1GB for 6 months - data ran out 16 Sept. Contract #2 My gig 20, which is 20GB daytime data & 20GB night owl data. According to the app I have only used 5.5GB, so pray tell me where all my data went.... finished on 19 Sept. Contract #3 is 20GB day, 20GB night - this still has 15GB left. I logged a complaint on Friday @ 14.52, suddenly today without contact we were awarded 2GB,...

Category : Telecommunications

(0) Replies

Country : South Africa

A week ago I received a call from MTN for a data for R149 .After waiting for it I received a sms from them stating I don't meet the criteria. I want to know which criteria as I have been a client for more than 10years.

Category : Telecommunications

(0) Replies

Country : South Africa

Good day Can MTN just please do one thing right. Everything is just a mess , agents are RUDE , THEY CHANGE YOUR SERVICES WHEN EVER IT SUITS THEM, Invoice amounts change now and again. So I have a contract I got for my mom and I have to say it has been problem after problem just in one month. Firstly they increased her usage limit without my consent as the account holder and when I called in I spoke to someone that didn't even know what was happening I let it go waiting for my invoice to...

Category : Telecommunications

(0) Replies

Country : South Africa

The service I have received from MRP mobile is beyond disgusting! I have a airtime contract with them where they were loading airtime on my Vodacom sim and it was billed on my MRP account which I was paying every month without fail. They first started disconnecting my line for no good reason which lead to me to have to go to Vodacom to reconnect it. On the 8th of august they disconnected my line yet again and because of that I ended up losing my phone. This meant that I had to do a swim swap...

Category : Telecommunications

(0) Replies

Country : South Africa

I took a wifi contract with Telkom more that 2 years ago which did not work as there was no connection where I stay. I tried returning the wifi as it didn't have network where I stay but there was never response from the Cape Town number. and when I went to a Telkom shop at Ilanga mall they refused to take the wife as I was told to take it to my nearest Telkom store by a consultant I spoke to through phone. So I had to pay for this account until the contract expired and now what I find...

Category : Telecommunications

(0) Replies

Country : South Africa

Contract cancellation: I phone cancellation on the 02/08/2019 to cancel my phone contract and the customer center told me that they are busy with another caller they will come back to me on the same number, but he did not call me back. today the 13/08/2019 I called again I got hold of Masila and he told me to call back again as he does not have M2 system. I called again I got hold of Lebo she told me the same thing. I called again I got hold of Zozalile and this time I refused to call back...

Category : Telecommunications

(0) Replies

Country : South Africa

Been trying since last month to have my ADSL line moved 300m down the road (on exactly the same line) to where we have moved. Have waited scores of minutes for someone to answer 10213 telephone number and days for a reaction to an email to their advertised address of [email protected] Just spoken to Litanya on their 10213 line. She obviously reads from a prepared sheet because the excuse is identical to previous calls. "We do apologize ... high call volumes..." Very inefficient and...

Category : Telecommunications

(0) Replies

Country : South Africa

Whom it may conern, I am the owner of this landline at 8 Van Der Sterr Road, Rhodesfield, X1, KEMPTON PARK, 1619. I had this no for may years. I have changed it to a prepaid and had good service from Telkom all these years, until March 2018. Now I want to start my conerns and complains. I received an SMS and later a call from Telkom in March 2018, informing me that I quialify for a wireless phone. I was so impressed and the lady told me that I must wait for another call as soon as...

Category : Telecommunications

(0) Replies

Country : South Africa

I took a contract with Telkom over the line and I was promised that my debit order will be R199.00 every money no one told me about the limit only to discover when I got a debit of R699 I called to dispute and be debited correctly nothing was done Query number was 28920800 and logged another one regarding data not lasting as during the day no one uses it query number 28923171 nothing was also done the following month I got another debit again of R699 I called again and disputed it I spoke to...

Category : Telecommunications

(0) Replies

Country : South Africa

I have been calling this 0800001870 for more than 5 days more than 30 minutes without any respond

Category : Telecommunications

(0) Replies

Country : South Africa

I am very disappointed due to their service I got from mobile Plus ,I only agreed to take only Huawei Y5 Lite on MY MTNCHOICE Flexi R55 @ R99 x 24 (2019665 CT 00264) I dnt understand who added some of the things that I did not authorise such as (Phone Protect Plus TechTrace TCH PhoneBox SOS Squad) and My Debt with WiFi and Life )I told the to cancel the rest of which they did that yesterday, today they debited me 139+ 99 for the things that was cancelled ,that I did not even authorised ,I...

Category : Telecommunications

(0) Replies

Country : South Africa

This is probably the 10th complaint I'm writing to Telkom.I have spoken to the following people Kgomotso Manamela (and she had loads of stinking attitude)her team leader Levictus Makena who keeps saying "unfortunately there is nothing I can do on my side and keeps putting me on hold for over 30min. Sinehlanhla Dlamini sent me an email confirming that my contract has been terminated and there is a credit of R1000 which only R800 was refunded I let it go thinking is Telkom being Telkom as...

Category : Telecommunications

(0) Replies

Country : South Africa

I was contacted by Telkom and asked whether I wanted to upgrade my service. I agreed as my line speed was very slow. Upgrade was done but then I all of a sudden had no e-mail access. I made several calls and was shunted between their sales and technical departments just to be told after day 5 of endless phone calls to them that my e-mail was disconnected with the upgrade and they cannot restore it as Telkom no longer accepts an e-mail address with a "dot" in it. Had they told me this I would...

Category : Telecommunications

(0) Replies

Country : South Africa

For over 1 month we have a service of .15MPS whereas we are paying TELKOM for a 40MPS service with a cap of 200GB. Recieved a call from TELKOM, wherein they apologise, we get the same account to pay, emails every day saying we have used 0GB for the month. When phoning TELKOM for help, the lines are continuously reset, cutting the call. takes about 15minutes to geth through to explain and get cut off. We will be seeking other alternatives, service is really getting worse than ever...

Category : Telecommunications

(0) Replies

Country : South Africa

My mom has been dealing with MTN for 8 years. She went in to MTN last week on the 1st of June to do a swim swop. The black guy that served her was suppose to have done the swop but he didn't. She returned on Saturday the 8th of June to get the sim swop done again. The same guy was rude and informed her she gave him the incorrect details. My mom gave him her ID. He told her she did not ask for a sim swap but a pay as you go. Funny thing is she only has contracts with MTN. He was so rude and...

Category : Telecommunications

(0) Replies

Country : South Africa

My wife worked for Clearlineis where she was continually berated because she is black. Just beware of the sales director,the Financial Manager and the CEO who all support racist ideas as to who is acceptable. EOH was informed yet chose to ignore the racial profiling ,and said they would investigate , yet never did

Category : Telecommunications

(0) Replies

Country : South Africa

We ordered a Fixed Line Look Alike (a desk cellphone that does not use copper cables). It arrived with no SIM card - we have now contacted them 23 times in three months. There is no supervisor and nobody is responsible for completing the job. 23 different call centre agents, nobody will take ownership of the problem and get it sorted out. It is an absolute miracle that Telkom stays in business. There is no way of contacting management at all - a sure sign of a sick company.

Category : Telecommunications

(0) Replies

Country : South Africa

I took out a contract a year and half ago with Telkom SA and got a Huawei cell phone with the contract. When I got the phone the Ambassador for Huawei told me that for the two years I have I the phone I can get the screen fixed twice. FOR FREE!!!! No problem. So I took the phone in, to get fixed for the 1st time for a cracked screen (liquid damage might have occurred from that - the screen), blurry camera and phone kept rebooting intermittently BUT my phone was still working when I took it...

Category : Telecommunications

(0) Replies

Country : South Africa

On 22 May 2018 we got notice from @NRE (National Real Estate, Bloemfontein) that fibre will be installed in our complex – (Backbone was already in beginning 2018). Since then it has been said that there were multiple promises by Stephan Maritz (their salesperson). End of August 2018, then it was end of October. I then spoke to the project manager and he said it will be end of March 2019. Eventually the home drops was installed by a subcontracted company (fibrescope) in April. They finished...

Category : Telecommunications

(0) Replies

Country : South Africa

Applied to move my telephone service 6 weeks ago. Spend hours with their useless contact centre operatives. "We have escalated your request. Someone will contact you" No such luck! The walk-in centre at the Lakeside mall is just as bad.

Category : Telecommunications

(0) Replies

Country : South Africa

Mid January, I received the call from Cell C the consultant I spoke to was Sindane Molebatsi he told me about the specials and promotions they had that day since I was due for an early upgrade with them, I told him to call me the following day and he did as agreed, So I upgraded with a Wi-Fi Route which the deal was 18 gig for R149 a month but because I was not finished with the current contract the agreement was I will continue using the 2 gig for the current contract then when I am done,...

Category : Telecommunications

(0) Replies

Country : South Africa

hi, I have 2 issues regarding vodacom SA service suppor. 1. it seems that Vodacom renoved me from their e-mail server as i cannot send or receive e-mails. i did go through all settings with microsoft and I was requested to contact vodacom. his complaint was escalated by vodacom as the 082135 support eam cannot assis me and it was refrred toheir backoofice. refrence 1-34 329994437962 was sent via SmS to my phone. 2.the same suppor eam requested me if i configured he poring of my old...

Category : Telecommunications

(0) Replies

Country : South Africa

I went to MTN morning siae on 20th March to alter my contract to up my usage. I didn't get any benefit after 24 hours and went in aain on 22March to complain and could not get satisfaction as the matter had to be ecsalated to [email protected] i contacted them on the 26 and 27th to again resolve the fact that I had no beenfit without success. I got my account and have been chared the upgraded value for the full month of March - no proportionate chagre as was promised. I have called on...

Category : Telecommunications

(0) Replies

Country : South Africa

i had an contract with cell c through FNB about 5 years ago which i paid in full and i ended my contracts with them but everytime an amount of R550 was debited from my account and everytime i had to go to the bank to cancel the contract and the bank paid the amount back .three months ago i went to the bank for a loan and was declined only then i was informed my account with cell c was handed over to a collections instatute.immediately i went to FNB to go find out what the problem is and they...

Category : Telecommunications

(0) Replies

Country : South Africa

I purchased a cellphone online through Telkom.receive the phone on 6th march 2019.I battled to get my number ported at it eventually happened on th 29th march. I am now facing the same problem of requesting PROOF OF PURCHASE but I am been sent from pillar to post as no one in the call centres are able to assist me. I called telkom mobile 081180 on Sunday they told me to call 10123 which I did on three occasions yesterday with no luck.each and every operator has a different answer. I...

Category : Telecommunications

(0) Replies

Country : South Africa

, I took contract for cell number 0662203619 with Vodacom direct in November and was told insurance will be R58.00 for Samsung Galaxy J5 and email below was sent to me as proof but was I shocked on Monday when I took the phone to repairs because of damage to it and was told it does not have insurance . whereas all are along I know that both my cell phones are covered should anything happen to it. my phone has been in service since May 16 last year to now still my request for repairs is...

Category : Telecommunications

(0) Replies

Country : South Africa

Telkom keeps kon charging me double the amount for rejected debit order that was never debited, 1st i had a complaint whereby there was money in my bank account but they charged me double and never said that the debit order was rejected the matter was setlled again they are charging double the amount which i dont owe as there was no debit that went off my account, they say i owe them R600 when i had an e-mal fron one of the managers that said i owed R198.70 which they did not debit on the 1st...

Category : Telecommunications

(0) Replies

Country : South Africa

MTN is claiming that i owe them money for a product I have no knowledge of. I am a Vodacom customer and I pay all my Vodacom bills. I have submitted an affidavit denying knowledge of this and asked for the contract, proof of address submitted as part of RICA and proof of earnings none of these have been provided. Instead I am being threatened with legal action.

Category : Telecommunications

(0) Replies

Country : South Africa

I have been battling with Telkom to sort out my ADSL line for over a month now , my line keeps on dropping when you are on line , from the 1 of the month and till now it has dropped more than 200 times . I have 200 gigs to use and with all this I only used about 40 gigs. I have contacted Telkom and all they have is empty promises ie. wee will send a technician to sort it out and when thy come all they say is its the cable or we change the pair on the pole , but still the problem is not...

Category : Telecommunications

(0) Replies

Country : South Africa

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